BLANK TEMPLATE - EDIT AND REVIEW BEFORE USE
Subject: [purpose] - [enquiry reference]

Dear [approved contact or role],

Regarding [source or enquiry reference], we understand [facts verified in the source].

Please confirm [subject enquiry reference / attachment enquiry reference], including [document name and relevant page / replacement scope].

[State what remains unchanged and what is still under review.]

[Next action, owner or applicable response date after human review.]

Kind regards,
[Your name / approved team role]
[Your company]

FICTIONAL COMPLETED EXAMPLE - NOT A SENT MESSAGE
Subject: Please confirm the enquiry reference for your attachment - SAMPLE-REFERENCE

Dear Travel Partner,

Thank you for sending the schedule. We found a difference between the enquiry reference in your email subject and the reference shown inside the attachment.

The subject refers to SAMPLE-A, while the attachment identifies SAMPLE-B. Could you confirm which enquiry this document belongs to, and whether it replaces a previous document for that enquiry?

We will keep the affected conditions under review until the correct association is confirmed. Please do not resend unrelated customer material; identifying the correct reference and replacement scope will help us review the document.

We have not applied the attachment to either enquiry on the basis of the conflicting references.

Kind regards,
Sample Operations Team
Fictional Travel Company