BLANK TEMPLATE - EDIT AND REVIEW BEFORE USE
Subject: [purpose] - [enquiry reference]

Dear [approved contact or role],

Regarding [source or enquiry reference], we understand [facts verified in the source].

Please confirm [progress reply reference / pending supplier question], including [current preference source / follow-up owner and deadline].

[State what remains unchanged and what is still under review.]

[Next action, owner or applicable response date after human review.]

Kind regards,
[Your name / approved team role]
[Your company]

FICTIONAL COMPLETED EXAMPLE - NOT A SENT MESSAGE
Subject: Progress reply sent; supplier response still pending - SAMPLE-REFERENCE

Dear Travel Partner,

A progress reply has been sent to the partner for SAMPLE-PENDING. It explained that the hotel request is still being checked; it did not confirm accommodation.

The hotel has not yet answered the revised room request. The current recorded preference should therefore remain distinct from a supplier-confirmed arrangement. Please do not mark the enquiry complete solely because the progress reply was sent.

The next owner should follow up on the specified unanswered items and review any reply against the source before changing the conditions or external quotation. Record the follow-up owner and the agreed JST deadline.

Sent progress correspondence and outstanding supplier work are separate parts of this handoff.

Kind regards,
Sample Operations Team
Fictional Travel Company